This privacy policy sets out how CLPM Ltd uses and protects any information that you give CLPM when you use the website or our services.

CLPM Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

CLPM Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018 to comply with GDPR Regulations.

What we collect

We may collect the following information:-

• name and job title
• contact information including email address and telephone numbers
• demographic information such as address and postcode
• other information relevant to customer surveys and/or offers

How it is stored

Information may be stored:-

• electronically via Cloud based database systems
• electronically on laptops
• in paper files

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:-

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Recordings and Transcripts of Online Meetings

The CLPM virtual services look to provide support to clients via online meetings. Your permission will be sought at th start of online meetings to ensure that you agree to the session being recorded. The following questions have been considered in making an informed decision about whether to record client meetings as part of our virtual support services.

What is our reason for recording the meeting?

Our client meetings are recorded because:

i) This is an integral part of the virtual service. You may wish to revisit the recording at a later date to ensure you have understood the suggested advice.

ii) There will be a great deal of information exchanged in the course of the meeting. Recording the meeting allows you to refresh yourself of the advice at a later date.

iii) Recording the meeting means that if one of you cannot attend the meeting (eg if you are a couple where one participant has an alternative engagement) you have an option to access the information at a later date.

iv) In the event of a dispute, both you and CLPM have an accurate record of the discussion.

Where will we store your video, and for how long?

The video recording will be stored in a secured location on the CLPM OneDrive system. This system can only be accessed by the CLPM team member undertaking the recording or another authorised team member. The recording can be shared by the CLPM team member with you. You will receive a link for viewing but which should not be used for downloading to share.

We will only keep the video for as long as it is needed. As a matter of policy, CLPM will retain videos for 1 year after the end of your engagement with us, after which time the video will be deleted. This retention timeline has been determined based on good industry practice for a defects period.

What do we plan to do with the video, and who will have access to it?

i) The video will only be available to you and the CLPM team. CLPM will not show or share the video with anyone other than for any purposes required by law.

ii) Likewise, you may not show or share the video with anyone other than for any purposes required by law,.

iii) The video will not be published on the internet either on any social media platform or via the CLPM website or any technology portal by CLPM and as per the above, you may not show, post or in any way share the video on the internet or any technology portal.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:-

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cl-pm.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to CLPM Ltd, The Pavilion, Micklefield Hall, Sarratt Road, Sarratt, Rickmansworth, WD3 6AQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.